Refund policy

Refund Policy

We want you and your dog to love your purchase from PawvanaWorld. If something isn’t right, we’re here to help.

 

Returns

You have 30 days from the date of delivery to request a return.

Items must be unused, in original packaging, and in the same condition as received.

To start a return, please contact us at [your email here] with your order number.

 

Refunds

Once your return is received and inspected, we’ll notify you of approval.

Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll make it right.

Non-Returnable Items

Items marked as final sale

Gift cards

 

Contact Us
📧 Email: support@pawvanaworld.com
⏱️ Response time: 24–48 business hours